Privacy Policy

What Information We Collect

• Full name
• Email address
• Contact number
• Date of birth
• Fitness goals and preferences
• Payment and billing information (via secure third-party processors)
• Data collected through contact forms, newsletter subscriptions, and feedback submissions
• Data from cookies and tracking tools (e.g., IP address, browser type, device data)

How We Use Your Data

• To provide fitness services, classes, and support
• To respond to inquiries and process memberships
• To personalise marketing or promotional offers
• To improve our website and services (analytics, user behavior)
• To comply with legal and regulatory obligations

Disclosure of Personal Data

• Service providers (e.g., website hosts, payment gateways)
• Marketing platforms (e.g., Google, Meta/Facebook)
• Government or regulatory bodies when required by law

We do not sell your personal data to any third parties.

Use of Cookies and Tracking

Our website uses cookies, Google Analytics, and Meta Pixel to understand how users interact with our content.You may disable cookies through your browser settings. However, this may limit certain features of our site.

Data Protection and Retention

• We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.
• We retain your personal data only as long as necessary for the purposes listed above, or as required by law.

Your Rights

• Access your personal data
• Correct any inaccurate data
• Withdraw consent for the collection or use of your data

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions or requests related to this Privacy Policy or your personal data, please contact:
Level Up Gym
Email: [email protected]
Website: https://www.levelupgym.sg

Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.